Payment and Refund Policy

Last Updated on 5th August 2022

Thank you for choosing to be part of our community at DigiXess, doing business as DigiXess (“DigiXess”, “we”, “us”, or “our”).

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us","Designer", "Developer","Expert" refers to DigiXess Team. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The payment and refund policy detailed here will apply to all products and services purchased with DigiXess paid at our site www.digixess.com or paid through the payment methods mentioned.

  1. Payment Methods

    We accept the following payment methods:

    • PayPal:

      You can pay via PayPal Account, Credit Card, Debit Card, etc
      We apply a 5-8% Processing Fee.

    • PayU:

      You can pay via Debit Card, Credit Card, Net Banking, UIP Payments etc.
      We apply a 2-6% Processing Fee.

    • Rayzorpay:

      You can pay via Debit Card, Credit Card, Net Banking, UIP Payments etc.
      We apply a 2-6% Processing Fee.

    • Digital Currency:

      You can pay via Bitcoin with an additional 5-10% processing fee.

    • Bank Account Transfer:

      For SWIFT Bank Transfer: We apply 1-2% Processing Fee.
      For UK, US, Europe Bank Account Transfer: Zero Processing Fee
      For Indian Bank Account Transfer - IMPS,NEFT and RTS : Zero Processing Fee

    If you wish to pay through any other means or have any payment related concerns, contact us at payments@digixess.com or sales@digixess.com

  2. Payment Policy

    Purchases made through our website (www.digixess.com) and any of our payment methods shall follow the below payment policies.

    1. Advance Payment
      1. Fixed Projects:
        • For Payments 25,000 INR or 500 USD and below, we collect 100% payment before we begin the project.
        • For Payment 25,001 INR or 501 USD and above, we collect payments 50% at the beginning of the project and 50% at the time of delivery.
        • For Payments above 3 Lakhs INR or 10,000 USD, we have a flexible payment schedule that will be communicated at the project proposal.
      2. Hourly Based Projects:
        • Start Project payment: To start an Hourly project, the client must pay at least 16 hrs. This does not apply for small bug fix projects where the number of hrs is already defined at the time of the project proposal.
        • Weekly Payment Schedule: Every week, payment invoice is created based on the number of working hours from 10:AM IST Monday to Next week 10 AM IST Monday
        • Sales Order: Every Week Sales Order will be generated Monday noon IST are payable within 3 days of receipt Post payment Invoice will be generated and sent to the client.
    2. Sales Order and Payment Invoice:
      • Sales Order: All Sales Orders are payable within 7 days of receipt. Sales Order shall list any expenses and additional costs as separate items.
      • Payment Invoice: Payment Invoice will be generated and sent to client after payment completion.
    3. Project Cancellation:
      1. If the client decides to cancel the project at any point in the project, and has not made payments, the client is liable to make the payment for the work completed.
      2. If the client decides to cancel the project at any point of the project and has made 100% payment, then the refund will be processed as Store Credits.
      3. If We decide to cancel the project, we will make a full refund of the payment made.
    4. Late Payment:
      1. Late Fee: A monthly service fee of 3 percent is payable on all overdue balances.
      2. Crediting Late Payments: Payments will be credited to late payments first, then to unpaid balances.
      3. Collection Expenses: The client shall pay all collection or legal fees caused by late payments.
      4. Withholding Delivery: We may withhold delivery and transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full.
      5. Withholding License: All grants of any license to use or transfer ownership of any intellectual property rights under this Agreement are conditioned on full payment, including all outstanding Additional Costs, Expenses, Fees, or any other charges.
    5. Work Delay Compensation:
      1. Client Delays: We will not be responsible for any work delay caused due to the client’s communication delays or payment delays and no compensation will be provided for the same.
      2. General Delays: Any delay caused by conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. Each party shall use reasonable efforts to notify the other party, in writing via email, phone or chat, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of the agreement, power failure, fire, flood, acts of God, labor disputes, riots, acts of war, terrorism and epidemics.
    6. Client Responsibilities:

      The client acknowledges that it is responsible for performing the following in a reasonable and timely manner: (a) Provide Client Content in a form suitable for use in the Deliverables without further preparation by Designer, unless otherwise specified in the Project Proposal; (b) Proofread all Deliverables. The Client will be charged for correcting errors after the acceptance of any Deliverable; (c) Make decisions regarding other parties.

  3. Refund Policy

    You can request for refund or store credit. Our refund terms are detailed below:

    1. Refund requests will be processed only when,
      1. Requests are made before the start of the project.
      2. Requests made during the project Design Stage as detailed in the contract agreement signed.
    2. Refunds requests will not be processed, when
      1. Requests made after the project is completed or towards the end of the project.
      2. The client decides to cancel the project or changed his mind.
      3. For the following items: Domains   Hosting Packages and Any Item such as Text, Image, Data, Video, software etc bought on third-party websites exclusively for you.  
    3. All refund requests will be processed within 30 days.
    4. For refunds during Project Cancellation. Please refer to section Project Cancellation in Payment Policy section.
    5. All refunds shall incur administrative charges and payment charges if applicable depending on the payment methods.
    6. All refunds will be processed through the same payment method used when you paid.
    7. For Sale items: Refunds will be processed for the amount paid(sale price) as store Credits.

    To request a refund, please email us at payments@digixess.com

  4. Store Credits

    1. All store credits shall have an expiry date and hence must be used before they expire.
    2. Store credits are not transferable.
    3. Store credits shall not be refunded as a cash payment.
    4. Store credits can be redeemed for any services with the below exceptions:
      • Purchase of Domains
      • Purchase of Hosting Packages and
      • Purchase of any Item such as Text, Image, Data, Video, software etc. bought on third-party websites exclusively for you.